Shipping Policy

Effective Date: 12-14-2024

At KurtaStudio.com, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website.

For any shipping-related queries, feel free to contact us at info.kurtastudio@gmail.com.

1. Shipping Locations

We currently ship to locations across India/your country of operation. For international shipping inquiries, please contact us at info.kurtastudio@gmail.com to check availability and additional charges.

2. Processing Time

All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Standard Delivery: Orders are typically delivered within 5-7 business days after processing.
Express Delivery (if available): Orders are delivered within 2-3 business days after processing.

Delivery times may vary depending on the destination, courier service, and unforeseen factors such as weather or public holidays.

4. Shipping Charges

Standard Shipping: "Free Shipping for all orders."

Shipping costs will be clearly displayed at checkout before order confirmation.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor the status of your shipment on the courier's website.

6. Undeliverable Packages

If a package cannot be delivered due to:

Incorrect shipping details provided by the customer
Customer unavailability to receive the package
Refusal to accept delivery

The package will be returned to us. In such cases, re-delivery can be arranged, but additional shipping charges may apply.

7. Damaged or Lost Shipments

If your package arrives damaged or is lost during transit, please notify us within 48 hours of receiving the shipment or realizing it is missing.
Contact us at info.kurtastudio@gmail.com with your order details and relevant photos (if applicable).
We will work with the courier to resolve the issue and may offer a replacement or refund based on the situation.

8. Customs and Duties (for International Orders)

For international shipments, any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

9. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.